Grievance Redressal
We are committed to resolving your concerns fairly and promptly. If you have a complaint about our services, please use the process below.
Complaint Process
- 1
Raise your complaint via the Grievance Officer contact details above with relevant reference information.
- 2
You will receive an acknowledgement, and we will attempt to resolve the matter within the stated response time.
- 3
If your complaint relates to a specific lender/insurer, it may be escalated to that regulated entity's grievance channel.
- 4
If you are not satisfied, you may escalate further as per the applicable regulatory grievance mechanism.
For complaints relating to a specific lender/insurer, the matter may be escalated to that regulated entity's grievance channel, and further to the applicable regulatory grievance mechanism if unresolved.